Here whenever you need us

Our support team is always here to help you with any questions or concerns you may have.

You'll speak directly to a qualified engineer who's able to help you with your problem. No escalations, no transferring departments, just a friendly and helpful response.

No problem is too big or too small, we're here to help.

Search our Knowledge Base

Get answers immediately from our extensive knowledge base.

Still need help?

Get Support

We're here to help. If you have any questions, please contact us.

Contact us


Any product or service questions, and pre-sales advice to help you find the best solution.

Technical Support

Having issues? No problem, we can help. Include as much detail as possible to help us resolve your issue in one reply.

Billing Enquiries

Questions relating to your billing account. Ask us about your invoices or any charges you've recieved.

Fancy a chat?

We're available for live chat between 9am and 5pm, Monday to Friday.

Still using pigeons?

Alpha Internet Limited

Grosvenor House

3 Chapel Street


CW12 4AB

United Kingdom

Don't just take our word for it.

You've rated us

“Excellent Host the best I ever had, they love to help you and take time for you.”

Verified Customer

“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”

Verified Customer

“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”

Verified Customer

“I’m new to Zume but I’m very pleased with the customer service I have received so far.”

Verified Customer

“Great service, even better customer service. The few issues I've had have been resolved quickly.”

Joe Robinson
Verified Customer

“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”

Verified Customer

“Normally I write a few words and that's it, but not this time! My experience with Zume has to be one of the best hosting providers I've been with in twenty year period I've been working on the Web.”

Mark Pearce
Verified Customer

“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”

Verified Customer

“So far good experience with services. Quick and easy setup with professional support.”

Verified Customer