Ownership
100%
Same owner from day one.
Hosting, run by actual people.
We're a small, independent UK hosting company. No call centres, no holding company, no investors. When you write in, the reply comes from one of us. Usually within half an hour, and often with the problem already sorted.
Independent. Staying that way.
Most hosting companies you've heard of were independent once, and then they weren't. Zume has had the same owner since the day it started, and that's how it's going to stay.
0
Investors
No outside money. No board with a five-year exit plan. No surprise sale to a holding company you've never heard of.
Every decision we make, from how we price plans to who answers the phone, is made by the people whose names are on the support emails. There's no parent company above us pushing for bigger margins, and there isn't going to be.
Investors
0
No VC, no private equity, no parent company.
Years independent
9+
Running under the same roof since 2017, and planning to keep it that way.
6
promises
Six plain-English commitments, all of them in writing.
Fair pricing. No surprise hikes. No lock-in. Honest support. Six clear commitments, put in writing so we can be held to every one of them.
Read the six promises →Them, and us.
A few of the things we've always done a little differently to the rest of the industry. This is how we think good hosting should work, so this is how we try to run it.
×Most hosts
✓Zume
A cheap first year, then a painful renewal.
The same price, year one and year ten. The renewal figure sits on the same page as the sign-up one.
Support whose first instinct is to sell you the next plan up.
If something's wrong, we fix it. If a smaller plan would suit you better, we'll tell you that too.
SSL, backups and email as optional extras.
Everything on the features list is included. Nothing added at the checkout.
A first-line filter, then a queue, then an engineer.
The first reply comes from someone who can already help. Usually within the hour.
A cancellation process that needs a phone call and a polite refusal.
Cancel from the dashboard in two clicks. No phone call, no retention pitch.
Get bought, change the name, raise the prices, cut the support.
Fiercely independent. Same owner, same team, same promises.
Modern hardware, not last decade's.
A lot of hosting companies are still running customer sites on hardware that's several years past its prime. We're not. Our platform is built on current-generation AMD EPYC processors, DDR5 memory, NVMe storage and 20Gbps network uplinks, because the performance your visitors feel starts with what's underneath.
We reinvest profits back into the platform every year, so the service you get next year should be measurably better than the one you get today.
Processors
AMD EPYC 4005 series.
Current-generation server silicon across the fleet. High clock speeds where they matter, plenty of cores where they don't.
Memory & storage
DDR5 and NVMe, as standard.
Faster memory, faster disks, no spinning rust anywhere. Generous allocations, so the server your sites sit on always has room to spare.
Network
20Gbps uplinks per node.
Plenty of headroom for busy sites, traffic spikes and the launch days that come out of nowhere.
A few numbers, for the
people who like numbers.
We've tried to pick the numbers that actually say something about how the company is run, rather than the ones that just look big on a homepage.
2017
Founded, and under the same ownership ever since.
Independent from day one
40+
Countries where we have customers.
Based in the UK
2,000+
Websites we currently look after.
And counting
0
Outside investors.
Independently owned
Our climate commitments
A little kinder to the planet.
Three small things we do to make hosting with us a little gentler on the planet.
01
Powered by renewables.
All of our UK data centres run on 100% renewable electricity, contracted at the source.
02
Solar assisted on site.
Rooftop solar panels at our facilities, reducing our grid electricity use whenever the sun is out.
03
A tree for every new customer.
When you sign up, a tree is planted in your name through our reforestation partner.
What customers actually say.
4.9
From Trustpilot reviews
Quite simply, the best hosting experience I've had in 20 years. From the first contact, it was clear the customer comes first. Speed, flexibility, control: all of it exceeds expectation.
C
Chris
Zume customer
I've never had such a nice onboarding experience, and I'm not exaggerating. Genuinely helpful, transparent, and worth every penny.
Fantastic service and great support. Always around when you need them, and I haven't been offline yet.
Best choice in the UK. The day I bought my plan, I was provisioning my site and setting up email.
Been with them a few years and the service is perfect. I've never had anything as good as this.
Excellent price, superb customer support. The few times I've needed help the response has been fast and actually useful.
Really good WordPress hosting. The support goes above and beyond every time, finding the best solution for my situation.
Come over. We'll do the moving.
If you've read this far, you probably have a sense of whether we're the right fit. If we are, we'll migrate your sites across for free, reply to your first email ourselves, and work hard to stay the kind of hosting company you don't feel the need to leave.