Our Promise
To us, a promise is a promise
We want to be the best hosting company you've ever used. These are the promises we make to every one of our customers, and we've written them down so you can hold us to every one.
What you can expect from us
It's difficult to trust any company in an industry rife with shady practices, so we want you to judge us based on our actions and not our shiny marketing.
Fair, honest pricing
The price you sign up on is the price you'll pay when you renew. If we ever change our prices for new customers, you'll stay on the price you joined at.
Everything included
Everything on the features list is included in the price. There are no pre-ticked boxes or surprise bundles at the checkout, so what you see on the plan page is exactly what you get.
Flexible billing
Pay monthly or annually, whichever suits you best. Monthly really does mean month to month, and annual plans are simply a cheaper way to pay if you're happy to commit.
No hidden fees
There are no setup fees, overage charges or admin fees. Any add-ons are optional and clearly priced, and if anything on your invoice doesn't look right, just let us know and we'll put it straight.
No introductory gimmicks
You won't find any "£1 for the first month" deals or countdown timers here. We'd much rather quote you a fair price from day one and stick to it.
Total satisfaction
If you're not satisfied for any reason within 14 days of your purchase, we'll give you a full refund. No questions, no quibbles.
Some exclusions apply, such as domain names.
Frequently asked questions
Can't find the answer you're looking for? Our friendly team are always happy to help.
Will my price go up when I renew?
No. The price you sign up on is the price you'll keep paying. If we change our prices for new customers in the future, existing customers stay on the price they joined at.
Can you migrate my site?
We will migrate you from your old host for free. Simply purchase any hosting account, then open a ticket and our team will seamlessly transfer your site to our platform, completely free of charge.
How does the money-back guarantee work?
If you're not satisfied for any reason within 14 days of your purchase, just get in touch with our team and we'll give you a full refund. Some exclusions apply, such as domain names, as these are paid to the registry as soon as they're registered.
We're here to help
Speak with a human
Talk to our experts located in Congleton, United Kingdom. You'll speak directly to a qualified engineer who's able to help you with your problem. No escalations, no transferring departments, just a friendly and helpful response.
Our obsession?
You.
A business is nothing without its customers. That's why we treat you like one, not just a number. Let the stats speak for themselves.
- Customer ratings
- 4.9 / 5
- Average support response
- 26 minutes
- Requests solved first time
- 71%
- Industry-leading NPS
- 97
Don't just take our word for it.
You've rated us
Excellent
“I've never had such an incredibly nice onboarding and information service in my entire life. And I'm not exaggerating. Ross was incredibly helpful and the service is transparent and worth every penny.”
“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”
“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”
“I have been with you for a few years and the service is perfect. I have never had any service as good as this.”
“Great service, even better customer service. The few issues I've had have been resolved quickly.”
“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”
“I'm extremely satisfied with the quality of service (wordpress hosting) and also the support. My questions are always answered in the most professional manner and the support is really trying to find the best solution for me in every situation. They go above and beyond!”
“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”
“So far good experience with services. Quick and easy setup with professional support.”