Can I get a refund?

We offer a 14-day money-back guarantee on all Website, Business, WordPress and Reseller hosting services.

If you’re having an issue with your service, we would love to have the opportunity to put it right. Please open a support ticket if you have any questions or issues.

Should you be unsatisfied with your hosting service, you can request a full refund within the first 14 days after purchase. To submit a refund request, please open a ticket here.

Unfortunately, domain names, IP addresses, software licenses and management/hourly-billed services are exempt from our money-back guarantee. If you order a hosting plan with a free domain, the cost of the hosting plan minus the retail cost of the domain will be refunded.

Refunds can take up to 14 days to process.