Web Hosting Technician

Job Description

Zume is a boutique web hosting company built on one thing: obsessive, high-quality support. We're small, growing, and genuinely care about doing things the right way. You will have the opportunity to work closely with our customers and provide personal support in a rewarding environment.

We're looking for a Web Hosting Technician to join us. It's a hands-on role with lots of variety, autonomy, and the opportunity to have real responsibility from day one.

Standard hours are UK business hours. You'll mostly work days, with the opportunity to pick up earlier or later shifts if that suits your lifestyle better, and occasional weekend on-call cover rotated across the team.

What we're looking for

• Friendly, polite, clear communicator who takes pride in their work
• Genuine interest in technology, computers, or servers
• Desire to learn and progress through the business
• A decent grasp of Linux and hosting basics
• cPanel/WHM and WordPress experience
• Based in the UK, ideally able to commute into Coventry on a hybrid basis

The following would be beneficial

• Confident with site/email migrations
• Knowledge in other applications such as Magento or Joomla
• VPS or virtualisation experience (Proxmox, KVM, etc.)
• Previous experience in a hosting or technical support role
• Comfortable with DNS, email deliverability, or SSL issues

What you'll be doing

• Helping customers via tickets, live chat, and phone
• Migrating sites and emails from other hosting providers (cPanel and non-cPanel)
• Troubleshooting WordPress issues, SSL, DNS, email problems, and more
• Working with cPanel/WHM, and helping with VPS and virtualisation where needed
• Suggesting ways to improve our tools, docs, and how we work

How to apply

Send an email to [email protected] with your CV and a brief introduction. We would very much appreciate if you could use your own words throughout your application (without the use of AI/ChatGPT!) so we can get a better idea of who you are.