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Log into your account at clients.zume.net
From the top-right menu, select “Security Settings”
Switch to the Two-Factor Authentication tab
Click the “Enable” button
Select your preferred Two-Factor Authentication method and click “Get Started”
Follow the instructions on-screen. For time-based tokens, you can download an app such as Google Authenticator or Authy
We’re sorry to hear that you wish to leave us! But all good things must come to an end, so here’s how to say goodbye.
If you’re having any issues with your plan, we can solve 99% of these (you would be surprised!) and would love the opportunity to help. Please get in touch and we’ll see what we can do.
Log in to the Zume client area.
Select “My Services” from the Services dropdown.
Find the service you wish to cancel, and click the three dots then “View Details”.
Select “Request Cancellation” from the left-hand menu.
We would appreciate it if you enter a reason for your cancellation. If you don’t want to provide one, just enter “N/A”.
If you are within our 14-day money back guarantee, you must select “Immediate” as the cancellation type. Otherwise select “End of billing period” if you wish to continue using your service until the end of your pre-paid period.
Finally, click the “Request Cancellation” button.
Don’t forget!
If you have a domain registration with Zume, you must also remember to disable “Auto-renew”. Otherwise the domain may renew automatically once due!
Please get in touch if you would like any assistance confirming your cancellation.
The price that is displayed on our website is the price you will pay. Unlike our competitors, you will not get to the checkout page only to find the “monthly price” is only valid when pre-paying for 3 years.
While we take every measure to ensure your renewal price remains consistent, sometimes we may be forced to change our pricing model based on increasing supplier costs, currency fluctuations or other economic conditions such as inflation.
We will only ever make changes to our pricing model when it is reasonable and justified to do so, and will always provide notice in advance.
We offer a 14-day money-back guarantee on all Website, Business, WordPress and Reseller hosting services.
If you’re having an issue with your service, we would love to have the opportunity to put it right. Please open a support ticket if you have any questions or issues.
Should you be unsatisfied with your hosting service, you can request a full refund within the first 14 days after purchase. To submit a refund request, please open a ticket here.
Unfortunately, domain names, IP addresses, software licenses and management/hourly-billed services are exempt from our money-back guarantee. If you order a hosting plan with a free domain, the cost of the hosting plan minus the retail cost of the domain will be refunded.
Refunds can take up to 14 days to process.
We accept the following payment methods:
For GBP payments
For EUR payments
For USD payments
Please view your invoice for payment instructions.
An invitation renewal is generated 14 calendar days ahead of due date for all services.
Overdue accounts will be suspended within 3 days of non-payment, and terminated within 14 days.
Overdue accounts will be suspended within 3 days of non-payment, and terminated within 14 days.
Due to high levels of online fraudulent activity, as a precaution, we may review your order manually and/or require you to provide additional identification before your order is accepted and provisioned.
If your order marked for manual review is not set up within 30 minutes, please open a ticket here.
The identification is used only to verify your identity, and your ID will be deleted as soon as verification is complete.
Should you be asked to provide additional identification, we accept the following types:
You may cover information such as the ID photo, sex and date of birth. We must be able to see the full name, address, document ID number and expiry date.
To prevent the use of stolen credit cards, we may also ask for a photograph of the card used for payment. You may cover up the card, except for:
If you refuse to provide ID when requested, your order will be cancelled and refunded in full.
We know you like to get a good deal – who doesn’t? But in an industry rife with misleading pricing and hidden fees, we believe in being upfront and transparent about our pricing.
No. We will always display the true monthly price on our website.
Also known as balloon rates, it’s a common tactic for hosting companies to offer a discount for the first term of service, only to increase the price significantly in subsequent years.
This practice is not only misleading, but also forces customers to lock themselves into long-term contracts.
At Zume, we will always display the full monthly price on our website. While we do offer discounts for longer terms, this discount is permanent and will not expire after the first year.
At Zume we never run sales or promotions.
We believe our current pricing is fair and transparent, and offers excellent value for the quality of the service we provide.
We want to make sure that all our customers get the best possible deal, regardless of when they sign up.
We currently offer a discount to customers who choose to pre-pay for a period of time, as a thank-you for their loyalty.
These discounts are applied automatically at checkout!
If you would like to switch your monthly plan to a different cycle to avail of this discount, please get in touch!
Some of our hosting plans include Developer Tools, which provide advanced features for developers.
The following hosting plans include Developer Tools:
Developer Tools include the following features: