The Zume Promise
The
fine print
isn't fine.
So we don't have any.
Six plain promises about how we’ll treat you. No asterisks, no footnotes, no small print at renewal.
The price you see is the price you pay. No long contracts. No surprises at the till.
Six things we won’t do.
Click any promise to see what it means in practice.
1
No
price hikes.
The price you sign up on is the price you pay at renewal.
Whatever you pay this month is what you'll pay next year, and the year after. If we ever adjust pricing for new customers, existing customers stay on the rate they signed up on.
In short
The price on your plan page doesn’t change at renewal.
2
No
upsells.
You shouldn’t have to click past screens of add-ons to finish an order.
SSL, backups, staging, email and CDN are all part of the plan. There are no pre-ticked boxes and no last-minute bundles at checkout. What’s on the plan page is what you get.
In short
If it’s on the plan page, it’s in the price.
3
No
contracts.
Stay because the service works for you, not because you’re locked in.
Monthly billing really is month to month. Annual and longer terms are optional, and a cheaper way to pay if you’re happy to commit. Either way, you can cancel from your dashboard without a phone call.
In short
Cancel from your dashboard any time.
4
No
hidden fees.
The price on the plan page is the price on the invoice.
There’s no setup fee, no overage fee and no admin fee. Add-ons are optional and clearly priced. If something on an invoice doesn’t match what you signed up for, let us know and we’ll fix it.
In short
No setup, overage or admin fees. Optional add-ons only if you ask.
5
No
introductory rates.
No “£1 for three months”, no countdowns, no bait pricing.
We quote a price we can stick with, and we leave it alone. The number you see on the site is the number you keep paying.
In short
The price on the site is the real price.
6
Refund
guarantee.
If Zume isn’t working out, we’ll refund you.
You have 14 days from signing up to try the platform properly. If it’s not right for you, email us within that window and we’ll refund you in full.
In short
14 days from signup to change your mind. Email us and we’ll refund you.
A few hosting habits we won’t pick up.
Most of us have been on the wrong end of these. Here's what we do instead.
What you actually pay
What you actually pay
Most hosts
“£2.99/mo”*
- Jumps to £23.99/mo after the first 3 months. **
- 18-month minimum contract. ***
- SSL, backups and email billed separately.
- × A cheap intro rate, then a big jump at renewal.
- × SSL, backups and email priced as extras.
- × A long auto-renew you didn’t realise you’d agreed to.
- × A migration fee, or a long night doing it yourself.
- × A phone call and a retention pitch to cancel.
Zume
“£10/mo.”
That’s it. Same price next year, and the year after.
- ✓ One price that stays the same at every renewal.
- ✓ SSL, backups, email and CDN are included in every plan.
- ✓ Monthly billing really is month to month.
- ✓ We’ll move your site across for you.
- ✓ Cancel from your dashboard whenever you like.
The bill, before you pay it.
Here's what a year on Zume looks like. Nothing is added at checkout. Nothing changes at renewal.
Prices update automatically for your currency. Toggle VAT in the footer to see the total your way.
Zume Hosting
Sample bill
Same price every year. No step up at renewal.
What’s inside
What other hosts would tack on
We don’t charge for any of these.
Common questions.
If you have something else, send us a message and we’ll get back to you.
Does the price really stay the same at renewal?
Yes. The price you sign up on is what you keep paying. If we adjust pricing for new customers later on, existing customers stay on their current rate.
Is migration really free?
Yes. Tell us where your site lives now and our team will handle the move. If you have a lot of sites or something unusual, let us know and we’ll sort it out.
Can I cancel without having to talk to anyone?
Yes. You can cancel from your dashboard. Billing stops and you get a confirmation email.
What counts as a hidden fee?
Anything that turns up on your invoice but wasn’t mentioned on the plan page. We don’t add setup, overage or admin charges.
How does the refund work?
You have 14 days from signing up. If Zume isn’t right for you, email us within that window and we’ll refund you in full.
14 days to change your mind.
Sign up, move a site over, see how it runs. If Zume isn’t right for you, email us within 14 days and we’ll refund you in full.
Available on all new hosting plans, from the date you sign up.
Don't just take our word for it.
You've rated us
Excellent
“I've never had such an incredibly nice onboarding and information service in my entire life. And I'm not exaggerating. Ross was incredibly helpful and the service is transparent and worth every penny.”
“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”
“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”
“I have been with you for a few years and the service is perfect. I have never had any service as good as this.”
“Great service, even better customer service. The few issues I've had have been resolved quickly.”
“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”
“I'm extremely satisfied with the quality of service (wordpress hosting) and also the support. My questions are always answered in the most professional manner and the support is really trying to find the best solution for me in every situation. They go above and beyond!”
“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”
“So far good experience with services. Quick and easy setup with professional support.”
