Here whenever you need us

Our support team is always here to help you with any questions or concerns you may have.

You'll speak directly to a qualified engineer who's able to help you with your problem. No escalations, no transferring departments, just a friendly and helpful response.

No problem is too big or too small, we're here to help.

Search our Knowledge Base

Get answers immediately from our extensive knowledge base.

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Get Support

We're here to help. If you have any questions, please contact us.

Contact us


Any product or service questions, and pre-sales advice to help you find the best solution.

Technical Support

Having issues? No problem, we can help. Include as much detail as possible to help us resolve your issue in one reply.

Billing Enquiries

Questions relating to your billing account. Ask us about your invoices or any charges you've received.

Let's chat!

We're available for live chat between 9am and 5pm, Monday to Friday.

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Alpha Internet Limited

Grosvenor House

3 Chapel Street


CW12 4AB

United Kingdom

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“I've never had such an incredibly nice onboarding and information service in my entire life. And I'm not exaggerating. Ross was incredibly helpful and the service is transparent and worth every penny.”

Zume Customer

“Fantastic service and great support. Ross is always around when you need him and I haven't been offline yet.”

Zume Customer

“Best choice in the UK! The day I made my purchase I was able to provision my site and setup my email.”

Zume Customer

“I have been with you for a few years and the service is perfect. I have never had any service as good as this.”

Zume Customer

“Great service, even better customer service. The few issues I've had have been resolved quickly.”

Zume Customer

“Excellent price for hosting and superb customer support. I've had a few occasions to seek help, not through a fault of Zume but through my lack of knowledge, and the response has always been fast and helpful. Highly recommend them.”

Zume Customer

“I'm extremely satisfied with the quality of service (wordpress hosting) and also the support. My questions are always answered in the most professional manner and the support is really trying to find the best solution for me in every situation. They go above and beyond!”

Zume Customer

“Very good service and responsive! They are very helpful and the servers are super fast, also the customer service are brilliant.”

Zume Customer

“So far good experience with services. Quick and easy setup with professional support.”

Zume Customer