Web Hosting Technician

Job Description

Zume is a boutique web hosting company built on one thing: obsessive, high-quality support. We're small, growing, and genuinely care about doing things the right way. You will have the opportunity to work closely with our customers and provide personal support in a rewarding environment.

We're looking for a Web Hosting Technician to join us. It's a hands-on role with lots of variety, autonomy, and the opportunity to have real responsibility from day one.

Our standard hours are 9–5, but we're a 24/7 operation. You'll mostly work days, but will also have the opportunity to work early, late and weekend shifts if this suits your lifestyle better.

What we're looking for

• Friendly, polite, clear communicator who takes pride in their work
• Genuine interest in technology, computers, or servers
• Desire to learn and progress through the business
• A decent grasp of Linux and hosting basics
• cPanel/WHM and WordPress experience
• Based in the UK, ideally able to commute into Coventry on a hybrid basis

The following would be beneficial

• Confident with site/email migrations
• Knowledge in other applications such as Magento or Joomla
• VPS or virtualisation experience (Proxmox, KVM, etc.)
• Previous experience in a hosting or technical support role
• Comfortable with DNS, email deliverability, or SSL issues

What you'll be doing

• Helping customers via tickets, live chat, and phone
• Migrating sites and emails from other hosting providers (cPanel and non-cPanel)
• Troubleshooting WordPress issues, SSL, DNS, email problems, and more
• Working with cPanel/WHM, and helping with VPS and virtualisation where needed
• Suggesting ways to improve our tools, docs, and how we work

How to apply

Send an email to [email protected] with your CV and a brief introduction. We would very much appreciate if you could use your own words throughout your application (without the use of AI/ChatGPT!) so we can get a better idea of who you are.