Articles in Category: General FAQ

Will you increase my renewal price?

The price that is displayed on our website is the price you will pay. Unlike our competitors, you will not get to the checkout page only to find the “monthly price” is only valid when pre-paying for 3 years. While we take every measure to ensure your renewal price remains consistent, sometimes we may be […]

Can I get a refund?

We offer a 14-day money-back guarantee on all Website, Business, WordPress and Reseller hosting services. If you’re having an issue with your service, we would love to have the opportunity to put it right. Please open a support ticket if you have any questions or issues. Should you be unsatisfied with your hosting service, you can request […]

When will my renewal invoice be generated?

An invitation renewal is generated 14 calendar days ahead of  due date for all services. Overdue accounts will be suspended within 3 days of non-payment, and terminated within 14 days.

Why is my order status “Awaiting Manual Review”

Due to high levels of online fraudulent activity, as a precaution, we may review your order manually and/or require you to provide additional identification before your order is accepted and provisioned. If your order marked for manual review is not set up within 30 minutes, please open a ticket here. The identification is used only to […]

What are Zume’s Nameservers?

Zume operates a global anycast network with nameservers in multiple locations around the world. This ensures that your domain is always available and resolves quickly no matter where your visitors are located, as well as providing redundancy in case of a failure.

My website is down or I can’t log in to emails. What should I do?

Experiencing website downtime can be frustrating and concerning. If your website is down, there are several steps you can take to diagnose and resolve the issue. In this article, we’ll guide you through the process, starting with checking if your IP address is blocked.

How to arrange a free website migration

Transferring your website to a new hosting provider can be a complex task. To make this process easier, we offer a free website migration service. In this guide, we will explain the steps to request a free migration and what information you need to provide.